EFEK QUALITY OF WORK LIFE TERHADAP KINERJA ORGANISASI YANG DIMEDIASI KEPUASAN KERJA BAPPELITBANGDA KOTA BATU
Abstract
ABSTRACT
The purpose of the research is to obtain empirical evidence of the ability of quality of work life in improving job satisfaction as well as on organizational performance. In addition, to obtain empirical evidence of job satisfaction mediation capabilities. This type of research is quantitative research, and the method used is SEM-PLS. The data was obtained through a questionnaire distributed to 45 BAPPELITBANGDA Employees of Batu City.
Empirical evidence obtained is that the higher quality of work life is able to encourage increased job satisfaction and organizational performance. In addition, job satisfaction is able to act as a strong mediation for the influence of quality of work life on organizational performance. These findings are supported by descriptive statistics of the three research variables that received high average respondent responses, supported by fair income in compensation indicators, adequate facilities in job satisfaction indicators, and RPJMD performance plans based on budget ceilings in OPD indicators with RPJMD.
Keywords: Quality of Work Life, Job Satisfaction, Organizational Performance.
ABSTRAK
Tujuan penelitian adalah untuk mendapatkan bukti empiris kemampuan quality of work life dalam meningkatkan kepuasan kerja maupun terhadap kinerja organisasi. Selain itu, untuk memperoleh bukti empiris kemampuan mediasi kepuasan kerja. Jenis penelitian adalah penelitian kuantitatif, dan metode yang digunakan adalah SEM-PLS. Data diperoleh melalui kuesioner yang dibagikan kepada 45 Pegawai BAPPELITBANGDA Kota Batu.
Bukti empiris yang diperoleh adalah quality of work life yang semakin tinggi mampu mendorong peningkatan kepuasan kerja maupun terhadap kinerja organisasi. Selain itu, kepuasan kerja mampu berperan sebagai mediasi yang kuat atas pengaruh quality of work life terhadap kinerja organisasi. Temuan ini didukung oleh statistik deskriptif ketiga variabel penelitian yang mendapatkan tanggapan responden rata-rata tinggi, yang didukung oleh pendapatan adil dalam indikator kompensasi, fasilitas memadai dalam indikator kepuasan terhadap pekerjaan, serta rencana kinerja RPJMD berdasarkan pagu anggaran dalam indikator OPD dengan RPJMD.
Kata kunci: Quality of Work Life, Kepuasan Kerja, Kinerja Organisasi.
Keywords
Article Metrics
Abstract view : 69 timesPDF view : 47 times
Full Text:
PDFReferences
Daftar Pustaka
Ambar, T. Manajemen Sumber Daya Manusia, Konsep, Teori dan Pengembangan dalam Konteks Organisasi Publik, Yogyakarta: Graha Ilmu, 2003.
Amstrong, M. A Handbook of Human Resource Management Practice, Tenth Edition, London: Kogan Page Publishing, 2006.
Anoraga, Pandji. Psikologi Kerja, Jakarta: Rineka Cipta, 2006.
Arikunto, S. (2010). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: PT Rineka Cipta
Arikunto, Suharsimi. (2006). Prosedur penelitian: Suatu pendekatan dan praktik. Jakarta: Rineka Cipta.
Arikunto. 2006. Metode Penelitian. Jakarta: Erlangga
As’ad, Moh. Seri Ilmu Sumber Daya Manusia Psikologi Industri, Cetakan Kesembilan, Yogyakarta: Liberty, 2004.
Atmaja, Martha Dewi Maharani. (2014). Quality of Work Life. Tesis. Magister Profesi Fakultas Psikologi Universitas Padjadjaran Jatinangor
Barakat, Livia L., Melanie P Lorenz, Jase R. Ramsey, Sherban L Cretoiu, (2015) "Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance", International Journal of Emerging Markets, Vol. 10 Issue: 4, pp.781-800, https://doi.org/10.1108/IJoEM-01-2014-0011
Carmeli, Abraham & Freund, Anat. (2003) "Work commitment, job satisfaction, and job performance: an empirical investigation", International Journal of Organization Theory & Behavior, Vol. 7 Issue: 3, pp.289-309, https://doi.org/10.1108/IJOTB-07-03-2004-B001
Chen, Xiao‐Hong, Ke Zhao, Xiang Liu, Desheng Dash Wu, (2012) "Improving employees' job satisfaction and innovation performance using conflict management", International Journal of Conflict Management, Vol. 23 Issue: 2, pp.151-172, https://doi.org/10.1108/10444061211218276
Chinomona, Richard & Dhurup, Manilall. (2014). The influence of the quality of working life on employee job satisfaction, job commitment and tenure intention in the sme sector in zimbabwe. SAJEMS NS 17 (2014) No 4:363-378.
Crossman, Alf & Abou‐Zaki, Bassem. (2003) "Job satisfaction and employee performance of Lebanese banking staff", Journal of Managerial Psychology, Vol. 18 Issue: 4, pp.368-376, https://doi.org/10.1108/02683940310473118
Darma, Agus. Manajemen Supervisi, Jakarta: PT. Raja Grafindo Perkasa, 2003.
Dessler, Gary. Manajemen Sumber Daya Manusia, Jilid I, Jakarta: Indeks, 2007.
Fahmi, Irham. Manajemen Kinerja Teori dan Aplikasi, Bandung: Alfabeta, 2010.
García-Buades, María Esther, Carmen Ramis-Palmer, María Antonia Manassero-Mas, (2015) "Climate for innovation, performance, and job satisfaction of local police in Spain", Policing: An International Journal of Police Strategies & Management, Vol. 38 Issue: 4, pp.722-737, https://doi.org/10.1108/PIJPSM-02-2015-0019
García-Chas, Romina , Edelmira Neira-Fontela, Concepción Varela-Neira, (2016) "High-performance work systems and job satisfaction: a multilevel model", Journal of Managerial Psychology, Vol. 31 Issue: 2, pp.451-466, https://doi.org/10.1108/JMP-04-2013-0127
Gay, L.R. & Diehl, P.L. (1992). Research Methods for Business and Management. New York: MacMillan Publishing Company.
George, J.M. & G.R. Jones. Understanding and Managing Organizational Behavior, Fifth Edition, New Jersey: Pearson Prentice Hall, 2008.
Gibson, J.L., J.M. Ivancevich, Donnelly Jr. Organisasi: Perilaku, Struktur, Proses, Edisi Bahasa Indonesia, Tangerang: Bina Rupa Aksara, 2009.
Griffith, James. (2004) "Relation of principal transformational leadership to school staff job satisfaction, staff turnover, and school performance", Journal of Educational Administration, Vol. 42 Issue: 3, pp.333-356, https://doi.org/10.1108/09578230410534667
Gu, Zheng, Ricardo Chi Sen Siu, (2009) "Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey", International Journal of Contemporary Hospitality Management, Vol. 21 Issue: 5, pp.561-578, https://doi.org/10.1108/09596110910967809
Handoko, T. Hani. Dasar-Dasar Manajemen Operasi dan Produksi, Cetakan Kesepuluh, Yogyakarta: BPFE, 2008.
Handoko, T. Hani. Manajemen Personalia dan Sumber Daya Manusia, Edisi II, Cetakan Keempat Belas, Yogyakarta: BPFE, 2000.
Hermawati, Adya & Nasharuddin Mas. (2017). Mediation effect of quality of worklife, job involvement, and organizational citizenship behavior in relationship between transglobal leadership to employee performance. International Journal of Law and Management Vol. 59 No. 6, 2017 pp. 1143-1158 © Emerald Publishing Limited 1754-243X DOI 10.1108/IJLMA-08-2016-0070.
Hessel, Nogi Tangkalisan. Manajemen Publik, Jakarta: Grasindo, 2007.
Jin, Myung, Bruce McDonald, Jaehee Park, (2016) "Followership and job satisfaction in the public sector: The moderating role of perceived supervisor support and performance-oriented culture", International Journal of Public Sector Management, Vol. 29 Issue: 3, pp.218-237, https://doi.org/10.1108/IJPSM-05-2015-0101
Keban, T. Yarimias, Enam Dimensi Strategis Administrasi Publik, Konsep, Teori, dan Isu, Yogyakarta: Gaya Media, 2004.
Kim, Won Ho, Young-An Ra, Jong Gyu Park, Bora Kwon, (2017) "Role of burnout on job level, job satisfaction, and task performance", Leadership & Organization Development Journal, Vol. 38 Issue: 5, pp.630-645, https://doi.org/10.1108/LODJ-11-2015-0249
Kurniawati, Chaterine Eka. (2018). Pengaruh quality of work life terhadap work engagement dan organizational citizenship behaviour pada perusahaan elektronik di Surabaya. AGORA Vol. 6. No. 2 (2018).
Lee, Jin-Soo, Ki-Joon Back, & Chan, Eric S.W. (2015). Quality of work life and job satisfaction among frontline hotel employees A self-determination and need satisfaction theory approach. International Journal of Contemporary Hospitality Management Vol. 27 No. 5, 2015 pp. 768-789 © Emerald Group Publishing Limited 0959-6119 DOI 10.1108/IJCHM-11-2013-0530.
Libertya, Diza Nurina & Azzuhri, Misbahuddin. (2016).Pengaruh quality of work life (QWL) terhadap kepuasan kerja dan dampaknya terhadap organizational citizenship behavior (OCB) (Studi pada Bank Rakyat Indonesia Kantor Cabang Malang Martadinata). Jurnal Ilmiah Mahasiswa FEB Universitas Brawijaya Vol. 4 No. 2 Semester Genap 2015/2016 Liberty.
Mahsun, Mohamad. Pengukuran Kinerja Sektor Publik, Edisi Pertama, Yogyakarta: BPFE, 2006.
Mangkunegara, A.P. Evaluasi Kinerja Sumber Daya Manusia, Cetakan 1, Bandung: PT. Refika Aditama, 2005.
Mangkunegara, Anwar Prabu. Manajemen Sumber Daya Manusia Perusahaan, Bandung: PT. Remaja Rosdakarya, 2013.
Mathis, Robert L, & John H. Jackson, Human Resource Management, terjemahan, Edisi Kesepuluh, Jakarta: Salemba Empat, 2006.
Mathis, Robert L, & John H. Jackson, Manajemen Sumber Daya Manusia, Jakarta: Salemba Empat, 2002.
Mathis, Robert L, & John H. Jackson. Human Resource Management, Jakarta: Salemba Empat, 2011.
Meiner. The Horizontal Organization, USA: Oxford University Press.
Nitisemito, Alex S. (2006). Manajemen Personalia. Edisi ke 4. Jakarta: Ghalia Indonesia.
Pasolong, Harbani. Teori Administrasi Publik, Bandung: Alfabeta, 2007.
Pio, Riane Johnly & Tampi, Johny Revo Elia. (2018). The influence of spiritual leadership on quality of work life, job satisfaction and organizational citizenship behavior. International Journal of Law and Management Vol. 60 No. 2, 2018 pp. 757-767 © Emerald Publishing Limited 1754-243X DOI 10.1108/IJLMA-03-2017-0028.
Politis, John D. (2006) "Self‐leadership behavioural‐focused strategies and team performance: The mediating influence of job satisfaction", Leadership & Organization Development Journal, Vol. 27 Issue: 3, pp.203-216, https://doi.org/10.1108/01437730610657721
Poon, June M.L. (2004) "Effects of performance appraisal politics on job satisfaction and turnover intention", Personnel Review, Vol. 33 Issue: 3, pp.322-334, https://doi.org/10.1108/00483480410528850
Prawirosentono, Suyadi. Manajemen Sumberdaya Manusia “Kebijakan Kinerja Karyawan”, Yogyakarta: BPFE UGM, 2008.
Rivai, Veithzal & Ella Jauvani Sagala. Manajemen Sumber Daya Manusia Untuk Perusahaan: Dari Teori ke Praktek, Jakarta: Raja Grafindo Persada, 2009.
Robbins, Stephen P, & Timothy A Judge. Organizational Behavior, Thirteenth Edition. New Jersey: Pearson Prentice Hall, 2009.
Robbins, Stephen P. Perilaku Organisasi, Konsep, Kontroversi, Aplikasi, Jilid I dan II, Edisi Kedelapan, Jakarta; Prenhallindo, 2001.
Robert & Jackson J.M. Manajemen Sumber Daya Manusia, Jakarta: Salemba Empat, 2001.
Roziqin, Muhammad Zainur. Kepuasan Kerja, Malang: Averroes Press, 2010.
Ruhana, Ika, Astuti, Endang Siti, Utami, Hamidah Nayati, Afrianti, Tri Wulida. (2019). The effect of quality of work life (QWL) on job satisfaction and organization citizenship behavior (OCB) (a study of nurse at numerous hospitals in Malang, Indonesia). JPAS Vol. 4, No. 2, pp. 51-58 © 2019 FIA UB. All right reserved ISSN 2548-902X e-ISSN 2541-6979.
Simamora, Henry. Manajemen Sumber Daya Manusia, Edisi Ketiga, Yogyakarta: STIE, YKPN, 2004.
Singh, Ramendra & Das, Gopal. (2013) "The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience", Journal of Business & Industrial Marketing, Vol. 28 Issue: 7, pp.554-564, https://doi.org/10.1108/JBIM-04-2011-0121
Sopiah, Perilaku Organisasional, Edisi I, Yogyakarta: Andi Offset, 2008.
Sri Indarti, Solimun, Adji Achmad Rinaldo Fernandes, Wardhani Hakim, (2017) "The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance", Journal of Management Development, Vol. 36 Issue: 10, pp.1283-1293, https://doi.org/10.1108/JMD-11-2016-0250
Sugiyono. (2018). Metode Penelitian Bisnis, Pendekatan Kuantitatif, Kualitatif, Kombinasi, dan R & D, Penelitian Evaluasi. Bandung: Alfabeta
Sununta Siengthai, Patarakhuan Pila-Ngarm, (2016) "The interaction effect of job redesign and job satisfaction on employee performance", Evidence-based HRM: a Global Forum for Empirical Scholarship, Vol. 4 Issue: 2, pp.162-180, https://doi.org/10.1108/EBHRM-01-2015-0001
Syahbanuari, Bevy Army & Abdurrahman, Dudung. (2019). Pengaruh quality of work life (QWL) dan komitmen organisasi terhadap organizational citizenship behavior (OCB) (Studi pada pegawai tetap PT Pindad Persero Bandung). Prosiding Manajemen ISSN: 2460-6545, Volume 5, No. 1, Tahun 2019.
Tampubolon, Manahan P. Perilaku Keorganisasian, Edisi Pertama, Jakarta: Ghalia Indonesia Anggota IKAPI, 2004.
Timpe, Dale. Seri Ilmu dan Seni Manajemen Bisnis (Memimpin Manusia), Jakarta: PT. Elex Media Komputindo, 2002.
Totawar, Abhishek K & Nambudiri, Ranjeet. (2013). Can fairness explain satisfaction? mediation of quality of work life (qwl) in the influence of organizational justice on job satisfaction. South Asian Journal of Management, Volume 21 No. 2.
Tsung Jen, Ching. (2013) "The influence of conflict centrality and task interdependency on individual performance and job satisfaction", International Journal of Conflict Management, Vol. 24 Issue: 2, pp.126-147, https://doi.org/10.1108/10444061311316762
Wirawan. Evaluasi Kinerja Sumber Daya Manusia, Jakarta: Salemba Empat, 2009.
Yadav, Mohit & Rangnekar, Santosh. (2014). Job satisfaction as mediator of association between role clarity and organisational citizenship behaviour. Review of HRM, Vol. 3, April 2014.
Yang, Cheng-Liang & Hwang, Mark. (2014) "Personality traits and simultaneous reciprocal influences between job performance and job satisfaction", Chinese Management Studies, Vol. 8 Issue: 1, pp.6-26, https://doi.org/10.1108/CMS-09-2011-0079
Zulkarnain, Dedy & Manurung, Antonius Dieben Robinson. (2020). The influences of transformational leadership, organizational citizenship behavior, and quality of work life on the job satisfaction. DIJMS Volume 1, Issue 3, January 2020 E-ISSN : 2686-522X, P-ISSN : 2686
Refbacks
- There are currently no refbacks.
