Do We Need Taxi Counter at Major Transportation Hubs

Sulistyo Arintono

Abstract

Taxi service at major international airport is usually an exclusive service where only those registered with the airport authority can serve passengers. Intending passengers need to register and pay a fixed fare at the taxi counter before using the service. Many customers complain that the fixed fare is significantly higher than if it was based on meter. This paper discusses the benefits or disbenefits of having taxi counter at major transportation hubs, trying to find the best solution for the benefit of all concerned parties: taxi drivers, customers and the authority. Data for analysis was obtained from observations at a number of airports and rail stations in Indonesia and Malysia. Result of the analysis suggests that it is ideal to have taxi counter, but use of the service should be made possible without having the customers to visit the counter.

Keywords

taxi operation; airport taxi; taxi counter

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References

S. Arintono, H. Hamid and S. W. Yin, Taxi Driver’s Waiting Time Case Study at Malaysian Low Cost Carrier Terminal, World Engineering Congress 2010, Kuching, Sarawak, Malaysia, 2-5 Aug 2010.

Soo Wan Yin (2009), Analysis of the taxi driver’s waiting time case study at LCCT (Low Cost Carrier Terminal), unpublished Bachelor of Engineering (Civil) Project Report, Department of Civil Engineering, Faculty of Engineering, Universiti Putra Malaysia, Malaysia.

Chuah Pooi Yee, Sulistyo Arintono and Hussain Hamid, Times Spent in Driving Taxi Case Study in Putrajaya Sentral, Proceeding of the Malaysia University Transportation Research Forum and Conference (MUTRFC), Universiti Tenaga Nasional, Bangi, Malaysia, 21 Dec 2010.

Chuah Pooi Yee (2009), Analysis of taxi driver’s waiting time case study at Putrajaya Sentral, unpublished Bachelor of Engineering (Civil) Project Report, Department of Civil Engineering, Faculty of Engineering, Universiti Putra Malaysia, Malaysia.

Sulistyo Arintono, Characteristics of Taxi Operation at Bandar Tasik Selatan Rail Station, Proceeding of the 18th Inter-University Forum for Transportation Studies, University of Lampung, August 2015.

Kang, W. W., 2009, Analysis of Taxi Driver’s Waiting Time Case Study in Bandar Tasik Selatan, unpublished Bachelor of Engineering (Civil) Project Report, Department of Civil Engineering, Faculty of Engineering, Universiti Putra Malaysia.

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