PENGARUH LINGKUNGAN KERJA DAN PENEMPATAN HOME BASE TERHADAP KEPUASAN KERJA SERTA IMPLIKASINYA PADA KINERJA ACCOUNT REPRESENTATIVE KANTOR PELAYANAN PAJAK PRATAMA SURABAYA AREA JAGIR WONOKROMO

Syaiful Muslimin, Gunarianto Gunarianto, Nasharuddin Mas

Abstract

Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja dan penempatan home base terhadap kinerja account representative, baik secara langsung, maupun melalui mediasi kepuasan kerja. Pendekatan penelitian menggunakan penelitian kuantitatif. Populasi dan Sampel adalah Account Representative di Kantor Pelayanan Pajak Pratama Surabaya Area Jagir Wonokromo sebesar 85 responden. Data diperoleh melalui kuesioner. Analisis data menggunakan Analisis Jalur. Temuan penelitian ini adalah lingkungan kerja berpengaruh signifikan terhadap kepuasan kerja dan juga berpengaruh signifikan terhadap kinerja account representative apabila melalui mediasi kepuasan kerja. Tetapi, jika secara langsung lingkungan kerja tidak berpengaruh signifikan terhadap kinerja account representative. Namun demikian, untuk variabel penempatan home base, baik secara langsung maupun melalui mediasi kepuasan kerja adalah berpengaruh signifikan. Temuan ini didukung oleh statistik deskriptif yang berada pada skor tinggi sampai dengan sangat tinggi. 

Kata kunci: Lingkungan Kerja, Penempatan Home Base, Kepuasan Kerja, Kinerja Account Representative.

Abstract: This study aims to analyze the effect of work environment and home base placement on account representative performance, either directly or through mediating job satisfaction. The research approach uses quantitative research. Population and Sample are Account Representative at Jagir Wonokromo Primary Tax Office Surabaya Area of 85 respondents. Data obtained through a questionnaire. Data analysis using Path Analysis. The findings of this study are that the work environment has a significant effect on job satisfaction and also has a significant effect on account representative performance if it is mediated through job satisfaction. However, if the work environment directly does not have a significant effect on account representative performance. However, for the home base placement variable, both directly and through mediation, job satisfaction has a significant effect. This finding is supported by descriptive statistics which range from high to very high scores.

 

Keywords: Work Environment, Home Base Placement, Job Satisfaction, Account Representative Performance.

Keywords

Kata kunci: Lingkungan Kerja, Penempatan Home Base, Kepuasan Kerja, Kinerja Account Representative.

Article Metrics

Abstract view : 0 times
PDF view : 5 times

Full Text:

PDF

References

DAFTAR RUJUKAN

AAhad M. Osman‐Gani, Junaidah Hashim, Yusof Ismail, (2013) "Establishing linkages between religiosity and spirituality on employee performance", Employee Relations, Vol. 35 Issue: 4, pp.360-376, https://doi.org/10.1108/ER-04-2012-0030

Abraham Carmeli, Anat Freund, (2003) "Work commitment, job satisfaction, and job performance: an empirical investigation", International Journal of Organization Theory & Behavior, Vol. 7 Issue: 3, pp.289-309, https://doi.org/10.1108/IJOTB-07-03-2004-B001

Alf Crossman, Bassem Abou‐Zaki, (2003) "Job satisfaction and employee performance of Lebanese banking staff", Journal of Managerial Psychology, Vol. 18 Issue: 4, pp.368-376, https://doi.org/10.1108/02683940310473118

Amstrong, M. A Handbook of Human Resource Management Practice, Tenth Edition, London: Kogan Page Publishing, 2006.

Anitha J., (2014) "Determinants of employee engagement and their impact on employee performance", International Journal of Productivity and Performance Management, Vol. 63 Issue: 3, pp.308-323, https://doi.org/10.1108/IJPPM-01-2013-0008

Annabel Droussiotis, Jill Austin, (2007) "Job satisfaction of managers in Cyprus", EuroMed Journal of Business, Vol. 2 Issue: 2, pp.208-222, https://doi.org/10.1108/14502190710826068

Anthony Lloyd, (2017) "Ideology at work: reconsidering ideology, the labour process and workplace resistance", International Journal of Sociology and Social Policy, Vol. 37 Issue: 5/6, pp.266-279, https://doi.org/10.1108/IJSSP-02-2016-0019

Armstrong, Michael. Performance Management, United States: Kogan Page, 2006.

Arsip Kinerja Account Representative KPP Surabaya Karangpilang, 2018.

Bangun, W. Manajemen Sumber Daya Manusia, Jakarta: Erlangga, 2012.

Beatrice I.J.M. van der Heijden, Karen van Dam, Hans Martin Hasselhorn, (2009) "Intention to leave nursing: The importance of interpersonal work context, work‐home interference, and job satisfaction beyond the effect of occupational commitment", Career Development International, Vol. 14 Issue: 7, pp.616-635, https://doi.org/10.1108/13620430911005681

Beatrice I.J.M. van der Heijden, Karen van Dam, Hans Martin Hasselhorn, (2009) "Intention to leave nursing: The importance of interpersonal work context, work‐home interference, and job satisfaction beyond the effect of occupational commitment", Career Development International, Vol. 14 Issue: 7, pp.616-635, https://doi.org/10.1108/13620430911005681

Cheng-Liang Yang, Mark Hwang, (2014) "Personality traits and simultaneous reciprocal influences between job performance and job satisfaction", Chinese Management Studies, Vol. 8 Issue: 1, pp.6-26, https://doi.org/10.1108/CMS-09-2011-0079

Ching Tsung Jen, (2013) "The influence of conflict centrality and task interdependency on individual performance and job satisfaction", International Journal of Conflict Management, Vol. 24 Issue: 2, pp.126-147, https://doi.org/10.1108/10444061311316762

Courtney Cronley, Youn kyoung Kim, (2017) "Intentions to turnover: Testing the moderated effects of organizational culture, as mediated by job satisfaction, within the Salvation Army", Leadership & Organization Development Journal, Vol. 38 Issue: 2, pp.194-209, https://doi.org/10.1108/LODJ-10-2015-0227

Courtney Cronley, Youn kyoung Kim, (2017) "Intentions to turnover: Testing the moderated effects of organizational culture, as mediated by job satisfaction, within the Salvation Army", Leadership & Organization Development Journal, Vol. 38 Issue: 2, pp.194-209, https://doi.org/10.1108/LODJ-10-2015-0227

Denise Rodríguez, Hendrik Van Landeghem, Virginia Lasio, Dirk Buyens, (2017) "Determinants of job satisfaction in a lean environment", International Journal of Lean Six Sigma, Vol. 8 Issue: 2, pp.134-152, https://doi.org/10.1108/IJLSS-01-2016-0002

Dwayne Devonish, (2013) "Workplace bullying, employee performance and behaviors: The mediating role of psychological well-being", Employee Relations, Vol. 35 Issue: 6, pp.630-647, https://doi.org/10.1108/ER-01-2013-0004

Egidio Riva, (2013) "Workplace work‐family interventions: Italy in times of welfare state retrenchment and recession", International Journal of Sociology and Social Policy, Vol. 33 Issue: 9/10, pp.565-578, https://doi.org/10.1108/IJSSP-11-2012-0098

George, J.M. & G.R. Jones. Understanding and Managing Organizational Behavior, Fifth Edition, New Jersey: Pearson Prentice Hall, 2008.

Gibson, J.L., J.M. Ivancevich, Donnelly Jr. Organisasi: Perilaku, Struktur, Proses, Edisi Bahasa Indonesia, Tangerang: Bina Rupa Aksara, 2009.

Gloria O. Oyovwe Tinuoye, Saturday U. Omeluzor, Lucky Oji Akpojotor, (2016) "Factors influencing job satisfaction of academic librarians in university libraries in Edo and Delta states, Nigeria", The Electronic Library, Vol. 34 Issue: 6, pp.985-996, https://doi.org/10.1108/EL-07-2015-0128

Handoko, T. Hani. Dasar-Dasar Manajemen Operasi dan Produksi, Cetakan Kesepuluh, Yogyakarta: BPFE, 2008.

James Griffith, (2004) "Relation of principal transformational leadership to school staff job satisfaction, staff turnover, and school performance", Journal of Educational Administration, Vol. 42 Issue: 3, pp.333-356, https://doi.org/10.1108/09578230410534667

Jin-Soo Lee, Ki-Joon Back, Eric S.W. Chan, (2015) "Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach", International Journal of Contemporary Hospitality Management, Vol. 27 Issue: 5, pp.768-789, https://doi.org/10.1108/IJCHM-11-2013-0530

John D. Politis, (2006) "Self‐leadership behavioural‐focused strategies and team performance: The mediating influence of job satisfaction", Leadership & Organization Development Journal, Vol. 27 Issue: 3, pp.203-216, https://doi.org/10.1108/01437730610657721

June M.L. Poon, (2004) "Effects of performance appraisal politics on job satisfaction and turnover intention", Personnel Review, Vol. 33 Issue: 3, pp.322-334, https://doi.org/10.1108/00483480410528850

Kerry Fairbrother, James Warn, (2003) "Workplace dimensions, stress and job satisfaction", Journal of Managerial Psychology, Vol. 18 Issue: 1, pp.8-21, https://doi.org/10.1108/02683940310459565

Livia L. Barakat, Melanie P Lorenz, Jase R. Ramsey, Sherban L Cretoiu, (2015) "Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance", International Journal of Emerging Markets, Vol. 10 Issue: 4, pp.781-800, https://doi.org/10.1108/IJoEM-01-2014-0011

Mangkunegara, Anwar Prabu. Manajemen Sumber Daya Manusia Perusahaan, Bandung: PT. Remaja Rosdakarya, 2013.

María Esther García-Buades, Carmen Ramis-Palmer, María Antonia Manassero-Mas, (2015) "Climate for innovation, performance, and job satisfaction of local police in Spain", Policing: An International Journal of Police Strategies & Management, Vol. 38 Issue: 4, pp.722-737, https://doi.org/10.1108/PIJPSM-02-2015-0019

Mathis, Robert L, & John H. Jackson. Human Resource Management, Jakarta: Salemba Empat, 2011.

Muhammad Arslan, Jamal Roudaki, (2019) "Examining the role of employee engagement in the relationship between organisational cynicism and employee performance", International Journal of Sociology and Social Policy, Vol. 39 Issue: 1/2, pp.118-137, https://doi.org/10.1108/IJSSP-06-2018-0087

Myung Jin, Bruce McDonald, Jaehee Park, (2016) "Followership and job satisfaction in the public sector: The moderating role of perceived supervisor support and performance-oriented culture", International Journal of Public Sector Management, Vol. 29 Issue: 3, pp.218-237, https://doi.org/10.1108/IJPSM-05-2015-0101

Nitisemito, Alex S. Manajemen Personalia, Edisi Ketiga, Cetakan Kesembilan, Jakarta; Ghalia Indonesia, 2002.

Ramendra Singh, Gopal Das, (2013) "The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience", Journal of Business & Industrial Marketing, Vol. 28 Issue: 7, pp.554-564, https://doi.org/10.1108/JBIM-04-2011-0121

Robbins, Stephen P, & Timothy A Judge. Organizational Behavior, Thirteenth Edition. New Jersey: Pearson Prentice Hall, 2009.

Robert W. Rowden, Clyde T. Conine Jr, (2005) "The impact of workplace learning on job satisfaction in small US commercial banks", Journal of Workplace Learning, Vol. 17 Issue: 4, pp.215-230, https://doi.org/10.1108/13665620510597176

Romina García-Chas, Edelmira Neira-Fontela, Concepción Varela-Neira, (2016) "High-performance work systems and job satisfaction: a multilevel model", Journal of Managerial Psychology, Vol. 31 Issue: 2, pp.451-466, https://doi.org/10.1108/JMP-04-2013-0127

Sedarmayanti, Sumber Daya Manusia dan Produktivitas Kerja, Bandung: Mandar Maju, 2009.

Sedarmayanti. Manajemen Sumber Daya Manusia, Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil, Cetakan Ketujuh Bandung: PT. Refika Aditama, 2014.

Simanjuntak, Payaman J. Manajemen dan Evaluasi Kinerja, Jakarta: Penerbit Fakultas Ekonomi Universitas Indonesia, 2011.

Sopiah, Perilaku Organisasional, Edisi I, Yogyakarta: Andi Offset, 2008.

Soumendu Biswas, Arup Varma, (2007) "Psychological climate and individual performance in India: test of a mediated model", Employee Relations, Vol. 29 Issue: 6, pp.664-676, https://doi.org/10.1108/01425450710826131

Soumendu Biswas, Arup Varma, (2011) "Antecedents of employee performance: an empirical investigation in India", Employee Relations, Vol. 34 Issue: 2, pp.177-192, https://doi.org/10.1108/01425451211191887

Sri Indarti, Solimun, Adji Achmad Rinaldo Fernandes, Wardhani Hakim, (2017) "The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance", Journal of Management Development, Vol. 36 Issue: 10, pp.1283-1293, https://doi.org/10.1108/JMD-11-2016-0250

Suharno Pawirosumarto, Purwanto Katijan Sarjana, Rachmad Gunawan, (2017) "The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia", International Journal of Law and Management, Vol. 59 Issue: 6, pp.1337-1358, https://doi.org/10.1108/IJLMA-10-2016-0085.

Suharno Pawirosumarto, Purwanto Katijan Sarjana, Rachmad Gunawan, (2017) "The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia", International Journal of Law and Management, Vol. 59 Issue: 6, pp.1337-1358, https://doi.org/10.1108/IJLMA-10-2016-0085

Sununta Siengthai, Patarakhuan Pila-Ngarm, (2016) "The interaction effect of job redesign and job satisfaction on employee performance", Evidence-based HRM: a Global Forum for Empirical Scholarship, Vol. 4 Issue: 2, pp.162-180, https://doi.org/10.1108/EBHRM-01-2015-0001

Sutrisno, Edy. Manajemen Sumber Daya Manusia, Edisi 1, Cetakan Kedua, Jakarta: Prenada Media Grup, 2010.

Terry Lam, Tom Baum, Ray Pine, (2001) "Study of managerial job satisfaction in Hong Kong’s Chinese restaurants", International Journal of Contemporary Hospitality Management, Vol. 13 Issue: 1, pp.35-42, https://doi.org/10.1108/09596110110365634

Won Ho Kim, Young-An Ra, Jong Gyu Park, Bora Kwon, (2017) "Role of burnout on job level, job satisfaction, and task performance", Leadership & Organization Development Journal, Vol. 38 Issue: 5, pp.630-645, https://doi.org/10.1108/LODJ-11-2015-0249

Won-Moo Hur, Tae-Won Moon, Yeon Sung Jung, (2015) "Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction", Journal of Services Marketing, Vol. 29 Issue: 1, pp.71-80, https://doi.org/10.1108/JSM-07-2013-0161

Xiao‐Hong Chen, Ke Zhao, Xiang Liu, Desheng Dash Wu, (2012) "Improving employees' job satisfaction and innovation performance using conflict management", International Journal of Conflict Management, Vol. 23 Issue: 2, pp.151-172, https://doi.org/10.1108/10444061211218276

Yu Ru Hsu, (2011) "Work‐family conflict and job satisfaction in stressful working environments: The moderating roles of perceived supervisor support and internal locus of control", International Journal of Manpower, Vol. 32 Issue: 2, pp.233-248, https://doi.org/10.1108/01437721111130224

Yvonne Brunetto, Rod Farr‐Wharton, (2002) "Using social identity theory to explain the job satisfaction of public sector employees", International Journal of Public Sector Management, Vol. 15 Issue: 7, pp.534-551, https://doi.org/10.1108/09513550210448571

Zheng Gu, Ricardo Chi Sen Siu, (2009) "Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey", International Journal of Contemporary Hospitality Management, Vol. 21 Issue: 5, pp.561-578, https://doi.org/10.1108/09596110910967809

Refbacks

  • There are currently no refbacks.