PENGARUH EMOTIONAL INTELLIGENCE DAN WORK-LIFE BALANCE TERHADAP KEPUASAN KERJA DAN KINERJA

Authors

  • Hakiki Hakiki

DOI:

https://doi.org/10.31328/jim.v8i1.4003

Keywords:

Kata Kunci, emotional intelligence, work-life balance, kepuasan kerja, kinerja

Abstract

ABSTRACT  This article aims to explain the direct influence of emotional intelligence, work-life balance, job satisfaction and performance variables. As well as the role of the mediating variable job satisfaction. The method used is quantitative - ekpanatory. Population and sample are 67 respondents. Data collection using a questionnaire. Data analysis using smart-PLS 3. The results show directly that emotional intelligence can increase job satisfaction and performance. Meanwhile, work-life balance can increase job satisfaction. However, it has not been able to improve performance. Job satisfaction can improve performance. In the research results indirectly, first it is known that job satisfaction in partial mediation is able to mediate the effect of emotional intelligence on performance. Second, full mediation job satisfaction is able to mediate the effect of work-life balance on performance. Keywords: emotional intelligence, work-life balance, job satisfaction, performance ABSTRAK  Artikel ini bertujuan menjelaskan pengaruh secara langsung variabel emotional intelligence, work-life balance, kepuasan kerja dan kinerja. Serta peran variabel mediasi kepuasan kerja. Metode yang digunakan kuantitatif – ekpanatory. Populasi dan sampel adalah 67 responden. Pengumpulan data menggunakan kuesioner. Analisis data menggunakan smart-PLS 3. Hasil penelitian menunjukkan secara langsung bahwa emotional intelligence mampu meningkatkan kepuasan kerja dan kinerja. Sedangkan, work-life balance mampu meningkatkan kepuasan kerja. Namun, belum mampu meningkatkan kinerja. Kepuasan kerja mampu meningkatkan kinerja. Pada hasil penelitian secara tidak langsung, pertama diketahui bahwa kepuasan kerja secara partial mediation mampu memediasi pengaruh emotional intelligence terhadap kinerja. Kedua, kepuasan kerja secara full mediation mampu memediasi pengaruh work-life balance terhadap kinerja. Kata Kunci: emotional intelligence, work-life balance, kepuasan kerja, kinerja  

References

Daftar Pustaka

_____Peraturan Pemerintah Republik Indonesia Nomor 16 Tahun 2018 tentang Satuan Polisi Pamong Praja.

Arif, B., & Farooqi, Y.A. 2014. Impact of Work Life Balance on Job Satisfaction and Organizational Commitment Among University Teachers: A Case Study of University of Gujrat, Pakistan. International Journal of Multidisciplinary Sciences and Engineering. 5(9), pp. 24-29.

Arikunto, Suharsimi. 2016. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.

Bakan, I., Buyukbese, T., Ersahan., & Sezer, B. 2014. Effects of Job Satisfaction on Job Performance and Occupational Commitment. International Journal of Management & Information Technology. 9(1), pp. 1472-1480.

Cattell, R.B. 1941. Some Theoretical Issues in Adult Intelligence Testing. Psychologcal Bulletin. 38, pp. 592.

Çekmecelioğlu, H.G., Gunsel, A., & Ulutas, T. 2012. Effects of Emotional Intelligence on Job Satisfaction: An Empirical Study on Call Center Employees. 8th International Strategic Management Conference. Procedia - Social and Behavioral Sciences. 58, pp. 363-369.

Clark, S.C. 2000. Work-Family Border Theory: A New Theory of Work-Family Balance. Human Relations. 53(6), pp. 747-770.

Dachlan, Usman. 2014. Panduan Lengkap Structural Equation Modelling Tingkat Dasar. Semarang: Lentera Ilmu.

Delectа, P. 2011. Review Article: Work-Life Bаlаnce. Internаtionаl Journаl of Current Reseаrch. 3(4), pp. 186-189.

Desiana, P.M., & Soejtipto, B.M. 2006. Pengaruh Role Stressor dan Persepsi Dukungan Organisasi (Perceived Organizational Support) terhadap Kepuasan Kerja dan Komitmen: Studi Kasus Asisten Dosen FEUI, Usahawan No. 5 Tahun XXXV (Mei). pp. 22-35.

Filatrovi, E.W., Yuniawan, A., & Kristanto, R.S. 2018. Pengaruh Kecerdasan Emosional, Kepemimpinan Pelayan (Servant Leadership) dan Kepuasan Kerja Terhadap Kinerja Pada Dosen Sekolah Tinggi Ilmu Ekonomi di Kota Semarang. Jurnal Ilmiah Administrasi Bisnis dan Inovasi (JIABI). 2(1), pp. 166-178.

Fisher, G.G., Bulger, A.C., & Smith, S.C. 2009. Beyond Work Family: A Measurement of Work or Nonwork Interference and Enhancement. Journal of Occupational Health Psychology. 14(4), pp. 441-456.

George, J.M., & Jones, G.R. 2012. Understanding and Managing Organizational Behavior. Sixth Edition. New Jersey: Prentice Hall.

Goleman, D. 1998. Working With Emotional Intelligence. New York: Bantam Books.

Goleman, D. 2009. Kecerdasan Emosional: Mengapa EI Lebih Penting daripada IQ. (Terjemahan T. Hermaya). Jakarta: Gramedia Pustaka Utama.

Gong, Z., Chen, Y., & Wang, Y. 2019. The Influence of Emotional Intelligence on Job Burnout and Job Performance: Mediating Effect of Psychological Capital. Frontiers in Psychology. 10, pp. 1-11.

Goroniko, P., Sefnedi & Akmal. 2019. Pengaruh Kecerdasan Emosional dan Kepemimpinan Kepala Sekolah Terhadap Komitmen Organisasi Guru Sekolah Dasar (SD) di Kecamatan Dua Koto Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi: Sekolah Dasar di Kecamatan Dua Koto, Kabupaten Pasaman). Jurnal Program Pascasarjana: E-Jurnal Universitas Bung Hatta. 14(2), pp. 1-7.

Greenberg, J. & Baron, R.A. 2007. Behavior in Organization. 9th Edition. New Jersey: Prentice-Hall.

Handoko, T. Hani. 2012. Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE.

Hebb, D.O. 1942. The Effect of Early and Late Brain Injury Upon Test Scores, and the Nature of Normal Adult Intelligence. Procceding of the American Philosophical Siciety. 85, pp. 275-292.

Indrawati. 2015. Metode Penelitian Manajemen dan Bisnis: Konvergensi Teknologi Komunikasi dan Informasi. Bandung: Aditama.

Ivancevich, J.M., Konopaske, R., & Matteson, M.T. 2001. Human Resource Management. Eighth Edition. North America: The McGraw-Hill Companies Inc.

Jex, Steve M. & Britt, Thomas W. 2002. Organizational Psychology: A Scientist-Practitioner Approach. Second Edition. New York: John Wiley & Sons.

Khan, A.H., Nawaz, M.M., Aleem, M., & Hamed, W. 2012. Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management. 6(7), pp. 2697-2705.

Kirchmeyer, C. 2000. Work-life initiatives: Greed or Benevolence Regarding Workers’ Time? In C. L. Cooper & D. M. Rousseau (Eds.). Trends in Organizational Behavior. 7, pp. 79-93.

Latan, H. & Ghozali, I. 2012. Partial Least Squares Konsep: Teknik dan Aplikasi Menggunakan Program SmartPLS 2.0 M3. Semarang: Badan Penerbit Universitas Diponegoro.

Lawler III., Edward E., & Porter, L.W. (1967). The Effect of Performance on Job Satisfaction. Industrial Relations, a Journal of Economy and Society. 7(1), pp. 20-28.

Malhotra, N.K., & Briks, D.F. 2007. Marketing Research: An Applied Approach. England: Peason Education Limited.

Maloney, M.P., & Ward, M.P. 1973. Ecology: Let’s Hear From The People. An Objective Scale For The Measurement of Ecological Attitudes And Knowledge. American Psychologist. 28, pp. 583-586.

Mangkunegara, A.A. Anwar Prabu. 2016. Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya.

Mariati. 2013. Pengaruh Work-Life Balance & Burnout Terhadap Kepuasan Kerja. e-journal.uajy.ac.id:340. https://core.ac.uk/display/35384259 (Diakses 31 Maret 2020).

Maslow, A. 1954. Motivation and Personality. New York: Harper & Row.

Mendis, M.D.V.S., & Weerakkody, W.A.S. 2017. The Impact of Work-Life Balance on Employee Performance with Reference to Telecommunication Industry in Sri Lanka: A Mediation Model. Kelaniya Journal of Human Resource Management. 12(1), pp. 72-100.

Morris, M.L., & Madsen, S.R. 2007. Advancing Work-Life Integration in Individuals, Organizations, and Communities. Advances in Developing Human Resources. 9(4), pp. 439-454.

Nurhasanah M. W.O., Kalimin, L.O., & Syaifuddin, D.T. 2019. The Effect of Work-Life Balance on Job Satisfaction and Female Employee Performance in Commercial Bank in Kendari City. IOSR Journal of Business and Management (IOSR-JBM). 21(5), pp. 01-07.

Nurjaya. 2015. Pengaruh Kecerdasan Emosional Terhadap Kepuasan Kerja Pada Koperasi Karyawan Pada Koperasi Karyawan PT. Telkom Siporennu Makassar. Jurnal Minds: Manajemen Ide dan Inspirasi. 2(1), pp. 106-123.

Oktari, P.W.R., & Putra, M.S. 2015. Pengaruh Emotional Intelligence (EI) Terhadap Kepuasan Kerja Karyawan Pada Adhi Jaya Sunset Hotel Kuta, Bali. E-Jurnal Manajemen. 4(1), pp. 304-319.

Qodrizana, D.L., & Al Musadieq, M. 2018. Pengaruh Work-Life Balance Terhadap Kepuasan Kerja (Studi Pada Karyawan Perempuan Yayasan Insan Permata Tunggulwulung Kota Malang). Jurnal Administrasi Bisnis (JAB). 60(1), pp. 9-17.

Ratih, R. 2020. Pengaruh Kecerdasan Emosi Terhadap Employee Performance Melalui Work Life Balance Karyawan PT. Hasil Bantuan Cipta Perdana Gresik. Jurnal Ilmu Manajemen (JIM). 8(2), pp. 432-442.

Rene, R., & Wahyuni, S. 2018. Pengaruh Work-Life Balance Terhadap Komitmen Organisasi, Kepuasan Kerja, dan Motivasi Kerja Terhadap Kinerja Individu. Jurnal Manajemen dan Bisnis Sriwijaya. 16(1), pp. 53-63.

Robbins, Stephen P. & Timothy A. Judge. 2015. Organizational Behavior. 16 Ed. United State America: Pearson.

Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sukmawati & Gani, N. 2014. Pengaruh Kecerdasan Emosional, Kepuasan Kerja, dan Komitmen Organisasi Terhadap Kinerja Karyawan Pada Koperasi Karyawan PT. Telkom Siporennu Makassar. Jurnal Manajemen dan Akuntansi. 3(3), pp. 15-29.

Susantiny. 2001. Hubungan antara Kecerdasan Emosional dan Kecenderungan Menggunakan Problem Focused Coping pada Wiraniaga Pria. Publikasi Ilmiah. Fakultas Psikologi. Universitas Sanata Dharma Yogyakarta.

Tiffin, Joseph & Ernest J. Mc. Cormick. 1958. Industrial Psycology. Japan: Morusan Co. Ltd.

Tohardi, Ahmad. 2008. Pemahaman Praktis Manajemen Sumber Daya Manusia. Bandung: Mandar Maju.

Wanandra, Yustinus Prayoga. 2018. Pengaruh Work-Life Balance Terhadap Kepuasan Kerja Karyawan Pada PT. Duta Putra Mahkota. e-Journal UAJY. http://e-journal.uajy.ac.id/15868/ (Diakses 31 Maret 2020).

Wexley, K.N., & Yukl, L.A. 2000. Organizational Behavior and Personnel Psychology. Boston: Richad D. Irwin, Inc.

Yani, A.S., & Istiqomah, A. 2016. Pengaruh Kecerdasan Intelektual dan Kecerdasan Emosional Terhadap Kinerja Karyawan Dengan Profesionalisme Sebagai Variabel Intervening (Studi Empiris Terhadap PT. JNE Service Center Utara 1). Media Studi Ekonomi. 19(2), pp. 1-14.

Zedeck, S., & Mosier, K.L. 1990. Work in the Family and Employing Organization. American Psychologist. 45(2), pp. 240-251.

Downloads

Published

2022-03-31

Issue

Vol. 8 No. 1 (2022): JURNAL ILMU MANAJEMEN

Section

Articles

License

Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original. 

 ========================================

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Agreement Widya Yuridika] 
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document to 

Editor-in-Chief
Jurnal Ilmu Manajemen
Postgraduate Program, Masters of Management, Universitas Widya Gama, Malang.